Investing Answers Building and Protecting Your Wealth through Education Publisher of The Next Banks That Could Fail
Investing Answers Building and Protecting Your Wealth through Education Publisher of The Next Banks That Could Fail

Last Mile

What it is:

In telecommunications, the last mile refers to the final step in the process that connects the end customer to a network. In the broader business world, last mile refers to the final, often expensive and time-consuming step necessary to bring a product to a customer.
 

How it works (Example):

Let's say Company XYZ has developed a new technology that helps people use medications more effectively. It has completed a working prototype, but it relies on private, confidential information from doctors in order to work. Company XYZ is stuck on the last mile -- figuring out how to get a customer's medical information into the product so that it can make the final link between the business and the customer.

Why it Matters:

The last mile is often the most expensive, time-consuming part of product development, but it is the most crucial because it cements the connection between a business and a customer. In many cases, it can be far more expensive to tackle the last mile than to do any of the work that comes before it.
 

Related Terms View All
  • Auction Market
    Though most of the trading is done via computer, auction markets can also be operated via...
  • Best Execution
    Let's assume you place an order to buy 100 shares of Company XYZ stock. The current quote...
  • Book-Entry Savings Bond
    Savings bonds are bonds issued by the U.S. government at face values ranging from $50 to...
  • Break-Even Point
    The basic idea behind break-even point is to calculate the point at which revenues begin...
  • Calendar Year
    If Company XYZ starts its fiscal year on January 1 and ends its fiscal year on December...